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MAX CANADA INSURANCE COMPANY
PRIVACY POLICY
At MAX Canada, we value our relationship with
you as a customer and member of the larger mutual
aid family. These relationships are based on common
goals and mutual trust and are very important
to us. We place a high priority on your personal
privacy and remain committed to protect it.
Our Privacy Policy has been developed to comply
with the Ten Privacy Principles set out in the
federal government’s privacy legislation
“ The Personal Information Protection and
Electronic Documents Act (PIPEDA)”.
1. Accountability: We are responsible
for all Personal Information in our possession
or control.
2. Identified Purposes: We will
collect, use and disclose Personal Information
as is reasonably required to :
• Offer and provide insurance products and
services to you;
• Establish and maintain communications
with you;
• Identify you and ensure the accuracy of
your Personal Information
• Investigate and settle your claims
• Respond to your inquiries
• Meet regulatory and legal requirements
• Protect against fraud or other illegal
activities
We may also collect, use or disclose your information
with our affiliated company MutualAid eXchange,
your agent and /or broker, insurance reporting
and government agencies, other insurers, credit
bureaus and/or any other person, corporation,
firm or enterprise as reasonably required for
the purposes stated above.
If we use your information for any other purpose
than listed above, we will explain the purpose
and obtain your consent.
3. Obtaining consent: We will
obtain your consent for the collection, use or
disclosure of your Personal Information except
where authorized by law. Your consent may be provided
expressly (oral or written), implicitly or through
an authorized representative. Your consent may
be withdrawn at any time. If you choose to do
so, we will explain the implications of withdrawing
your consent.
4. Limiting collection: We will
collect, use or disclose your Personal Information
for the purposes identified or as required by
law. If this information is required for any other
reason we will explain why and obtain your consent.
5. Limiting the use, disclosure and retention
of personal information: We will not
use or disclose your Personal Information for
purposes other than those for which it was collected
except with your consent or as required by law.
We will retain your Personal Information only
for as long as necessary for the identified purposes
or as required by law.
6. Accuracy: We will maintain
your Personal Information in our possession and
control as accurate, complete, and up to date
based on the most recent information available
to MAX Canada.
7. Safeguards: We will maintain physical,
electronic and procedural safeguards to ensure
your Personal Information is protected against
loss, theft, unauthorized access, disclosure,
copying , use or modification.
8. Openness: At your request,
we will make available our policies and procedures
relating to the management of your Personal Information.
This information is readily available on our website
or by contacting MAX Canada.
9. Individual access: Upon your
request, we will inform you of the existence,
use and disclosure of your Personal Information
which is in our possession and control. You have
the right to request changes if required. We will
respond to your request within 30 days of receiving
your written request.
10. Challenging compliance: You
may challenge MAX Canada’s compliance with
our privacy policy and procedures. All complaints
or enquiries should be directed to MAX Canada’s
Privacy Officer, 140 Foundry St. Baden, Ontario
N3A 2P7.
Telephone: 1-877-770-7729, extension
202
FAX: 519-634-5159
privacyofficer@maxcanada.org
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